ProAct™ Facility Services

Better service, sustainable benefits 

Whether you’re building a business from the ground up or looking for ways to improve your current business, we can help. Our enhanced Facility Services include ways to optimize, sustain, maintain, and care for your retail equipment, reducing the number of costly service dispatches that cut into profits. Retailers typically see a 10-15% cost reduction with savings up to $500 each month.  

Commissioning 

We’ll thoroughly inspect your store and provide specific recommendations to make improvements and ensure seamless operation. 

EMS Startup or Retrofit 

We’ll double-check installation and confirm programming is both accurate for your store layout and aligns with your customer strategy. We can also add advanced security upgrades to unsupported technology, ensuring a higher level of security and new features. 

Competitor Overlays 

We will safeguard your original EMS investment, confirm compatibility with IO boards and optimize your business-unique Copeland controls. 

Custom Controller Programming 

We can plan and define the best program strategy to ensure that program has your customers’ best interest in mind. 

Technical Support 

We provide a single point of contact for warranty management, on-demand installation assistance, deficiency resolution management and programming expertise.